Edited by keshav.jain2354 at 2016-12-15 12:25 PM |
"I recently purchased a Redmi Note 3 from mi.com with order number 5161203437011215. I purchased a tempered glass for it, but unfortunately it didn't stick from the top right of the screen(please refer to attachment). Assuming it to be tempered glass' fault, I purchased another one for my phone and to my surprise, the same problem was found again. Then it pushed the screen from the back of the phone with a little force and this solved the problem. But after 2-3 minutes, the problem was there again. After observing very attentively, I realised that the screen from top right is little bent inside and therefore, it is a manufacturing defect. So, it is a request to initialise a replacement request for this case as it is just 1 day of the phone being received by me. The invoice and screenshots are attached."
I typed the same mail to Xiaomi on Dec 8, but no reply till now. The very next day I called the hotline service and to my surprise, they talked of some rubbish "24 HRS POLICY" which I can see nowhere on there website. They have mentioned a 10-Day Replacement Policy. According to them, as I have shared my case after more than 24 hrs (probably 3-4 hrs late), they would not be able to do anything. I requested them with every method I could, but they were stuck to one line that "SORRY SIR!".
After that I shared my issue with Xiaomi through Chat Support and they said that you will get a callback within 24-48 hrs., but as expected, no response from them till now. The request number for chat support is 161208010890.
Now I am confused that how can I proceed further and in which direction??
I hope that you may have a solution to it. Need your great advise as well as opinions.
IMG_20161208_194410.jpg (717.2 KB, Downloads: 23)
2016-12-10 10:58:54 Upload
IMG_20161208_194415.jpg (961.82 KB, Downloads: 32)
2016-12-10 10:59:01 Upload
IMG_20161208_194508.jpg (422.49 KB, Downloads: 29)
2016-12-10 10:59:06 Upload
IMG_20161208_194515.jpg (467.09 KB, Downloads: 22)
2016-12-10 10:59:10 Upload
IMG_20161208_194521.jpg (712.42 KB, Downloads: 26)
2016-12-10 10:59:16 Upload
IMG_20161208_194537.jpg (605.85 KB, Downloads: 28)
2016-12-10 10:59:21 Upload
IMG_20161208_194545.jpg (585.81 KB, Downloads: 17)
2016-12-10 10:59:25 Upload