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Management

[Complaint] Refund not received from 1 month

2019-12-31 04:28:29
629 3
Update (29/01/2020)

I got an email from HDFC bank stating
"This is with reference to your query regarding the transaction of Rs. 8998.00 on  29/11/2019 at M/s  [url=http://payu-www.mi.com/]PAYU-WWW.MI.COM/[/url]

The Reference number for your query is   2080360. We fully understand your concerns expressed in the above transaction. On the basis of your query we had taken up the issue with the acquiring bank. The acquiring bank has represented stating the transaction is valid.

They have provided valid proof of transaction which proves the above. Please find the attached scan copy.

In this regard, we would like to inform that the disputed amount will not be credited. "

Please help me, according to the bank the transaction is valid and they have not received any refund for the same, please check with this, it's 2 months now.

--------------------------------------------------------------------------------------------------------------------------------------
(31/12/19)
Hi

I did a transaction at mi.com on 29th Nov. My order number is 5191129807037900 and the incident ID is WOIN2019121500362.
My order got failed at your website but the money got debited from my bank of Rs 8998 ( screenshot below ) and after that, I called customer care and they said that there was some technical issue on their payment servers due to which my order got failed. I have mailed Xiaomi customer service more than 10 times and they are just giving the same response that "Refund will be processed shortly". Its been more than 30 days now and still, I haven't got any refund.
Please help me get my refund, this is very poor service, just because of your technical issue I have my 9 thousand rupees on hold.





2019-12-31 04:28:29
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Device team

Shashankvirik | from Redmi Note 7 Pro

#1

this is awkward moment
i got refund after 30days
2019-12-31 06:11:36

Admin

R0user |

#2

Hi Avinash,

Sorry for the experience you had to go through.
Our team has contacted you and have processed your refund which will reflect in 3-5 business days. Do let us know once done.

Regards,
R0user.
2020-01-08 01:19:49
R0user replied at 2020-01-08 11:49:49
Hi Avinash,

Sorry for the experience you had to go through.

Thank you so much, sir, for getting this issue resolved.
Will update again when I receive the refund in bank
2020-01-08 02:25:56
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