Hello Mi Fans!
I hope you are having a great time on community. But what’s more important is the issues we face at times while we are using our devices. No Sound During Call is a random issue and we will talk about how it happens and how to solve it.
When does this happen?
1. Network drops
2. Feeble/Weak network
3. When the speaker volume is low or muted
4. Hardware damage
How to check/fix no sound during calls?
1. Check if the issue is happening with certain calls or with all calls:
If you experience this issue on a call with person, let's say A, call someone else and see if it is happening with other person too.
It might be possible that when you call someone that person may not be in a good coverage area or you yourself are not in a good coverage area
At times, it happens due to signal drops as well. So, try to call after sometime when your device’s network seems strong and working well.
2. Make sure the volume is high/maximum and mute is off:
While being on a call it might happen that speaker volume is low or you have muted your phone by mistake. To avoid this, make sure you press the volume up button to increase the volume to its maximum limit and also check if mute is on or not. If mute is on, turn it off as soon as you realize that your voice is not going through. It might happen with other person too so if you happen to notice that you are not hearing anything or your voice is not going through, disconnect the call and place a call again
3. Test mic/speaker:
By performing this test, you can test your hardware to ensure whether it is working properly or not
4. Call up customer care or visit service center:
If none of the above suggestions work, you can always call customer care and get assistance from them for your issue.
You can call on 1800 103 6286 (Toll Free) between 9am to 9pm to get assistance
If in any case it doesn’t help, you can visit the nearest Mi ESC (Exclusive Service Center) to get your phone checked and get your issues solved.
To locate the nearest Mi ESC click here
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