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Xiaomi customer service is pathetic in odisha.. We have only 1 service centre for the whole state.. The service quality is pretty poor and customer load is humongous... You have to wait the whole day just to get ur number and chance to tlk with the customer service representative... They are very ill behaved and behave as if they are doing favour on u by servicing ur phone... They are pretty slow and incompetent... They dnt even know what is fastboot rom and recovery mode in xiaomi devices.. They don't respond to your queries and lack the basic understanding of software.. Anything software related ask them they have only one solution "switch off ur phone sir and switch it back on it will be alright" this is their default solutions to all software related problems... I hope higher management in xiaomi listens necessary steps to rectify this bad state of customer service in bhubaneswar service center..