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Hi, Mi fans!
We have announced our 1000th service center today in Hyderabad and now we have service centers in more than 600 cities in India. As per a report from Red Quanta, we have emerged as the industry leader in after sales service against other players. Xiaomi has always put efforts to deliver high-quality experience to Mi fans and we have also announced 500 service centers for Mi TV across India.
Here are few amazing milestones we want to share with you all.
- We have earned a Customer Satisfaction (CSAT) score of 86% with an industry Field Failure rate (FFR) at less than half of the industry average thereby highlighting the impressive quality and reliability standards of the company’s devices
- Our after sales team has recorded an incredible Turn Around Time (TAT) with 95% cases resolved within 4 hour repair time and an average of 84% cases been resolved in just 2 hour repair time
To improve customer satisfaction, we also have taken new initiatives:
- E-token system which offers customers the privilege to save time and pre-book a visit to their nearest service center on Mi.com or Mi Store app, thereby experiencing a 72% reduction in the customer waiting time at the service centers within a year of its implementation
- Online tracking which is found on Mi.com wherein customers with an ongoing request are able to track the status of their submitted device.
- TV installation e-services which prioritize customer preference by allowing them to pre-book their TV installation timings
Manu Kumar Jain 1000th Service Center.png (362.11 KB, Downloads: 5)
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Upon celebrating the 1000th service center, Manu Jain, Vice President, Xiaomi and Managing Director, Xiaomi India shared that, “At Xiaomi, our focus is on making innovation accessible to everyone. We make this happen by delivering best specs with high quality at an honest pricing. Therefore, we extend quality across all our pillars including customer service. As an internet company at heart, we continue to innovate across customer experience by offering efficient after sales solutions that promote greater convenience and additional joy to our customers."
Take a look at our 1000th service center in Hyderabad.
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