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[News] Xiaomi is No. 1 in After Sales Service: Red Quanta Report

2018-08-24 05:30:11
2289 168

Hi, Mi fans!
According to a  recent study done by Red Quanta, Xiaomi is the leader in after sales service and is upping the ante further by focusing on closing the issues in first visit itself.

We have:
  • 95% score on issue resolution
  • 94% score on issue understanding & empathy
  • 92% of the calls resolved in the first instance
  • Our service infrastructure rated at 80-90%

Global business transformation firm suggests that After Sales Service is now one of the three most important criteria before purchasing a smartphone especially with newer brands occupying a large chunk of market share.

4 years ago when we started our India journey, we had only 2 service centers in the country. Today we have the largest network with 1,000+ service centers.

Thank you Mi fans!

2018-08-24 05:30:11
Favorites122 RateRate

Advanced Bunny

bk 123 | from Redmi Note 5 pro


best wishes to mi
2018-08-24 06:08:13

Master Bunny

Technical SJ@365 | from Redmi Note 5


I love Mi. Mi❤️
2018-08-24 06:08:50

Advanced Bunny

bk 123 | from Redmi Note 5 pro


good luck for xiaomi
2018-08-24 06:11:19

Pro Bunny

Syed Shujad Ali | from Redmi Note 4


I like mi
2018-08-24 06:12:46

Master Bunny

odrohit57 | from Redmi 5


we love mi........
2018-08-24 06:22:29

Grandmaster Bunny

Abidali | from Redmi Note 4


Good luck xioami
2018-08-24 06:22:33
good but need to speed up mi tv after sale service i have seen many tweets regarding mi tv after sale service they dont come to install tv for 4-5 days
2018-08-24 06:24:33

Pro Bunny

patel h | from Mi A1


nice product
2018-08-24 06:32:57

Pro Bunny

patel h | from Mi A1


bestest ever
2018-08-24 06:33:24

Pro Bunny

patel h | from Mi A1


bestest ever
2018-08-24 06:34:13
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