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Redmi Note 5

[Other] Redmi Note 5 : Call disconnection / Call drop issue

2019-09-19 13:02:10
493 8
Hi Nidhin@mi ,

Last week, i purchased Redmi Note 5, 3 GB, 32 GB mobile and I see that outgoing call gets dropped after 15 mins 29 secs exactly. It says, timeout error and disconnects. MIUI version is MIUI GLOBAL 9.6 | Stable 9.6.4 (NEGMIFD). Service Operator is JIO and I am based in Karnataka India.

As per the update from another thread, sending this note where you asked to send MIUI details in separate thread.

Can you please check  what is this issue and provide fix asap ?

Thanks,


2019-09-19 13:02:10
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Anuj#tech | from Redmi Note 5

#1

update your device from settings-
2019-09-19 19:32:11

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its_mE_@bH! © | from Redmi Note 5

#2

update your device . iam also using jio call drop issues are always happen in jio
2019-09-19 22:22:09

Moderator

Nidhin@mi | from Redmi 5 Plus

#3

Hi,
Better to update to latest version.
And do a factory reset
2019-09-19 22:27:45

Moderator

Nidhin@mi | from Redmi 5 Plus

#4

Report if the issue is still not fixed.
2019-09-19 22:28:07

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5234654993 Author |

#5

Nidhin@mi replied at 2019-09-20 07:58:07
Report if the issue is still not fixed.

Issue still exists. I just purchased it last week. Also, updated it with latest version of MIUI 10.2.3.0 Post update, Call disconnects after 10 mins 50 secs. Earlier, it was after 15 mins. With the latest update, it is even worst. Disconnects in 10 mins only. Please assist.
This is horrible. I purchased this phone since I liked it features. But this call disconnection is getting worse and hampering my office work where I have to join meetings.
2019-09-20 01:51:31

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5234654993 Author |

#6

Anuj#tech replied at 2019-09-20 05:02:11
update your device from settings-

I already did it. Two times it gave notification that latest version was available and I have updated. In my first post, I have mentioned the version of MIUI. Do I still need to update it ? How do I do it ? in the settings, it doesnt show that I need to update. Thanking you for your response.
2019-09-20 01:54:10

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5234654993 Author |

#7

Nidhin@mi replied at 2019-09-20 07:58:07
Report if the issue is still not fixed.

Hello, any updates  on the solution ? MObile is updated with latest version, still the issue exists.
2019-09-22 18:27:42

Moderator

Nidhin@mi | from Redmi 5 Plus

#8

5234654993
Hello, any updates  on the solution ? MObile is updated with latest version, still the issue exists.

Visit nearest service center.
2019-09-22 23:58:44
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